Terms and Conditions

Effective Date: 4th June 2025

Last Updated: 4th June 2025

Purpose of this Document

These Terms of Use (“Terms”) govern your access to and use of Vivere’s website, products, services and content. They are intended to outline the rights and responsibilities between Vivere and you as a user. By using our services, you agree to comply with these Terms.

Medical Disclaimer

Our services, including test results, health insights, recommendations and content, are intended for informational and educational purposes only. They are not a substitute for professional medical advice, diagnosis or treatment.

Always seek advice from your GP or another qualified health provider with any questions regarding a medical condition. In an emergency, contact 999 or visit your nearest A&E department.

Introduction

Vivere is a trading name of Vivere Life Limited, registered in the United Kingdom, with a registered office at Unit 3 Castlebridge Office Village, Castle Marina Road, Nottingham, England, NG7 1TN. We offer personalised health testing and insights, focusing on the gut microbiome and overall well-being.

Definitions

"Services" refers to all products, testing kits, digital reports, memberships, content and functionality offered by Vivere.

"User" / "You" means any person accessing or using Vivere’s Services.

"Account" refers to a user profile created through the Vivere platform.

User Agreement and Governing Law

By accessing or using our Services, you confirm you have read, understood and agree to these Terms and our Privacy Policy. These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Description of Services

Vivere provides:

  • At-home microbiome testing kits (including kit ordering, sample collection, return of samples, access to online results, and personalised insights)

  • Personalised health insights

  • AI-generated nutrition and lifestyle recommendations

  • Access to an online health dashboard

  • Supplement and product recommendations

  • Health and lifestyle products

  • Subscription-based services

Eligibility

To use Vivere Services, you must:

  • Be at least 18 years old

  • Not be pregnant or breastfeeding (as results may be less accurate)

  • Use the test for personal, non-commercial purposes only

  • Have a shipping address is in the United Kingdom

  • Not be undergoing chemotherapy treatment for cancer

  • Get approval from your doctor if you are being treated for a chronic medical condition

Pricing and Payments

Pricing for our Services is available on our website. We accept major credit and debit cards. Some services are offered on a subscription basis with recurring payments. You may cancel your subscription at any time.

Data Collection and Intellectual Property

We collect and process data in accordance with our Privacy Policy. This includes personal data and biological sample information. All content, branding and intellectual property on the Vivere platform belong to Vivere or its licensors and may not be copied or reused without permission.

Third-Party Services and Content

Our Services may contain links or integrations with third-party websites, content or tools. We are not responsible for the content, policies or services of these third parties.

User Responsibilities

You agree not to misuse our Services, including (but not limited to) submitting false samples, engaging in fraudulent activity, reverse-engineering our platform, or using the information for commercial purposes.

Warnings

Vivere’s insights are based on current research and are intended to support, not replace, conventional healthcare. Results may vary and no health outcome can be guaranteed. Do not make major health decisions without speaking to a healthcare professional.

Warranties

All Services are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that the Services will be uninterrupted, secure or error-free.

Limitation of Liability

To the fullest extent permitted by law, Vivere shall not be liable for any indirect, incidental, special or consequential damages arising out of or related to your use of our Services.

Account Termination

You may delete your account at any time. Vivere reserves the right to suspend or terminate your account if you breach these Terms or misuse the platform.

Changes to the Terms

We may update these Terms from time to time. We will notify you of material changes, and your continued use of the Services constitutes acceptance of any new Terms.

Contact Information

For questions, feedback or legal enquiries, please contact us at:

Email: [email protected]

Address: Unit 3 Castlebridge Office Village, Castle Marina Road, Nottingham, England, NG7 1TN

Vivere is currently registered with the ICO (Information Commissioner’s Office) under the registration number ZB901832.